Highfield Qualifications Accreditation
Training may also be delivered unaccredited, with issue of HSH certificate of attendance.
Who should undertake Level 2 Customer Service training?
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
The course covers:
- principles of customer service,
- How customers’ needs and expectations are formed
- The interpersonal skills and appropriate behaviours required in the customer service environment
- the principles of responding to customers’ problems or complaints.
Certification is achieved by the successful completion of a 30 question multi-choice question paper (pass mark 20).
Level 2 Customer Service Course Dates
Please contact us for dates.