Level 2 Customer Service

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Highfield Qualifications Accreditation

Training may also be delivered unaccredited, with issue of HSH certificate of attendance.

Who should undertake Level 2 Customer Service training?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

The course covers:

  • principles of customer service,
  • How customers’ needs and expectations are formed
  • The interpersonal skills and appropriate behaviours required in the customer service environment
  • the principles of responding to customersā€™ problems or complaints.

Certification is achieved by the successful completion of a 30 question multi-choice question paper (pass mark 20).

Level 2 Customer Service CourseĀ Dates

Please contact us for dates.