Customer service can make or break a business, yet it is often an area of training which is overlooked or deemed not necessary for the job role.
Customer service is a vital skill for anyone making direct contact with the customer whether face to face (including a delivery driver) or on the telephone taking orders or dealing with customer issues.
Level 2 Customer Service
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
The course covers:
- principles of customer service,
- How customers’ needs and expectations are formed
- The interpersonal skills and appropriate behaviours required in the customer service environment
- the principles of responding to customers’ problems or complaints.
Certification is achieved by the successful completion of a multi-choice question paper.