Team Development – Bite sized sessions

These bite sized sessions have been designed to address some of the common barriers and develop the necessary skills for efficient and effective working. Each is delivered in a workshop style, with a subject handbook provided to record notes, to create a lively and engaging learning environment.

We offer morning, afternoon or twilight sessions as open courses, but they can also be delivered in-house with content enhanced or adjusted to integrate the specific requirements of your business.

An hsh certificate of attendance will be received by each delegate as evidence of CPD.
   
Prioritising and Managing Time
Aim: To introduce the different tools and techniques to help manage time more effectively. 

• Defining time management and tools/techniques
• Why time management fails and admin becomes a burden
• Getting control of your workload and improving personal productivity

 
How to sell you and your business more effectively
Aim: To identify and explain the principles of promoting you and your business to develop competency for financial success and business security.

• The successful business person and business development techniques
• Developing a plan – maintaining existing and finding new business
• Preparing to meet a prospect or client
• Opening negotiations and establishing needs

 
Presentation skills and Public speaking
Aim: To inspire confidence in delegates to speak and communicate with impact to audiences.

• Plan and structure a presentation or speech with clear objectives that meets the needs of the audience
• How to appear relaxed, competent and project credibility throughout the presentation
• Integrating points and comments raised and keeping the discussions fluid and relevant

 
Customer Service
Aim: To enhance customer service and communication skills.

• Improving communication skills and creating a positive impression
• Dealing effectively with difficult situations
• Understanding and exceeding customer expectations
• Building repeat business and word of mouth recommendations

 
Communication skills
Aim: To explain the balance between verbal and non verbal components of communication.

• The different stages in the communication process
• Barriers to communication and how to overcome them
• Aspects of face-to-face communication, including appearance, impact, body language
• Using and reading body language to project a good impression - an aura of confidence and command for respect.

 
2012 Course Dates:

Please contact us for session dates